A La Carte IT Services

Server and Workstation Care

SDCT technicians posess the skills, knowledge and expertise to care for your workstations and servers from installation and configuration, to repair, to ongoing maintenance. Our help desk staff are attentative and polite, and are able to resolve most issues in a matter of minutes from initial contact if internet access is available on the affected machine. Whether you’re a contracted client or prefer to take advantage of our services through hourly as-needed service calls, it is our promise to you that there is no task too little or too great for us to handle. By utilizing the unlimited contact with our support staff that we offer to you, it will become evident that we treat the smallest of jobs with the same importance and respect as the most disastrous of server breakdowns.

Here is a small list of just some of the services that we provide:

Workstations:
Installation
Repair
Maintenance
Software Configuration
Peripheral Installation and Configuration
24/7/365 Monitoring
Spyware and Virus Protection
And Much, Much, Much More!

Servers:
Installation and Migration
Repair
Maintenance
Client-Server Software Configuration
Backup and Disaster Recovery
RAID Management
Windows and 3rd Party Updates
24/7/365 Monitoring
Spyware and Virus Protection
And Much, Much, Much More!

Network & Security

With many companies facing ever-growing threats to their assets both physical and virtual, there is a growing need for small to large businesses to deploy new security measures and have a solid and secure network. An ever-increasing threat to security is our specialty in networking; providing a solid backbone for your network is key to developing layer 2+ measures to counter external and internal threats to your data and systems. Higher resolution security cameras and systems have become more affordable allowing even the smallest businesses to have the means to provide high-resolution surveillance of activities in or around their place of business and compliments a suite of cyber-security measures.

We employ a multi-pronged approach in cyber-security, offering hardware firewalls, as well as software firewall, securing access to sensitive files in multi-organizations with Windows domains, securing login credentials handled by Active Directories, on- and off-site backups (via encrypted and secure VPN) offering up to triple redundancy, and 24/7 cyber-threat monitoring.

Cloud-Hosted Applications

Companies are moving to cloud-hosting to reduce costs and complexity in managing their technology needs. Some of the benefits of cloud-hosted applications include:

• Reducing hardware repair costs
• Environmentally friendly by using only the energy you need
• Adds flexibility to a growing work environment
• Better collaboration intra-company
• Precise per-document security & access controls

This is accomplished by the use of centralized software & hardware allowing enterprise-class computing to smaller businesses for relatively smaller costs than paying to own enterprise-level technology. Don’t worry, all our cloud computing physical hardware is handled in-house at secure facilities with 24/7 access for us & armed security on the premise, rather than other companies who use impersonal third-party companies handling your sensitive data. SDCT provides the ability for any organization to implement a cloud solution.

Backup and Disaster Recovery

Unless you operate a hot dog stand in Central Park, NY, chances are your business relies on crucial data to remain active. In the event of partial or fully catastrophic data loss, you have the ability to mitigate any downtime to as little as a few hours or as great as a few weeks, and in some cases the data may even be unrecoverable unless certain backup and recovery measures have been taken. The choice is up to you in how long you will allow your business to be out of commission, and SDCT can help you make the right decision based on your individualized and specific needs.

SDCT Offers:

Quick data recovery from on-site and off-site backup sources.
Automatic nightly backup routines to ensure current data restoration in the event of a disaster.
Backup file integrity validation to ensure successful and complete restoration.
Email notifications on successful and failed backups.
Scalable backup solutions that grow with your company, all at an affordable cost.

Give us a call today to schedule your FREE Backup and Disaster Recovery Audit, where we’ll analyze your current environment and help you decide if it is adequate for your business needs or if another solution may be necessary.

Antivirus and Threat Prevention

In today’s world, the internet is a remarkable technology which allows a wide array of businesses to operate. From legitimate companies ranging small to large, to those that are in place with only malicious intent in mind, the internet allows us to convey and present our products and services while having the capacity to act as a double edged sword. Unfortunately, it is far too easy to unknowingly compromise the integrity of your business’ data, network, and asset inventory by means of a single click on a website, inserting a media device such as a USB thumb drive containing a virus, or by simply opening an infected email. This is why SDCT uses and provides ESET NOD32 Antivirus Business Edition to stop malicious attacks before they have a chance to put your business at risk.

ESET NOD32 Antivirus Business Edition

The ESET ThreatSense® technology utilized by ESET NOD32 Antivirus intelligently makes use of industry-leading proactive threat detection to allow your infrastructure to remain safe from current and emerging threats. ESET NOD32 Antivirus thoroughly scans in real-time the content of your workstations and servers as well as your internet browsing activity, and informs you when a website or file may be attempting to compromise your security while preventing that threat from performing an infection. Additionally, ESET NOD32 Antivirus integrates with your Email client to scan and prevent threats that others may have knowingly or unknowingly sent your way. Even better, ESET NOD32 Antivirus does all of this without any negative impact to your daily operation, meaning that you’ll never have to wait for a scan to complete before continuing your work. It operates in the background with minimal system resources, and performs more intensive routines during times that the user is idle.

With SDCT providing ESET NOD32 Antivirus Business Edition, you may rest assured knowing that your business is being protected with the industry’s leading antivirus solution, allowing you to focus on your business and your client base.

Help Desk

At SDCT, we utilize numerous industry leading help desk technologies and options to offer you the support that you need, when you need it. Once a support request is initiated, you’ll be connected with one of our local (we’re talking San Diego local!) support technicians who are committed to resolving your technological issue as quick and as reliably as possible. Our help desk staff are polite and knowledgeable, and are here for you durring business hours and even on nights or weekends through our after-hours support offering. With SDCT, help is literally only a call or click away.

Here is a listing of the numerous support options that our clients may use:

Telephone Support
Email Support
On-Site Support
Citrix GoToAssist Remote Support
Citrix Online Chat Support
Zendesk Trouble Ticketing System